Frequently asked questions

Are your products organic?

Yes, we pride ourselves on using organic farming methods. Our products are grown without synthetic pesticides or fertilizers to ensure they are safe and healthy for our customers.

How can I purchase your products?

You can purchase our products through our online store or visit us at various farmers markets and events. Check our channels for upcoming locations and dates.

Are your products available internationally?

Currently, we only ship within the United States. We hope to expand our shipping options in the future. Stay tuned for updates!

How can I stay updated on new products and events?

You can stay updated by subscribing to our newsletter and following us on social media. We regularly share news, new product releases, and event information. See social media links at the top of this page

Shipping & refund policy

At Strong Roots 9, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to address your concerns.

Return Eligibility

Timeframe: Returns must be initiated within 7 days of the delivery date.

Condition: Products must be in their original, unused, and unopened condition with all original packaging and labels.

Receipt: Proof of purchase, such as an order confirmation or receipt, is required for all returns.

Non-Returnable Items

Perishable goods (e.g., teas, spices, and coffees) that have been opened.

Sale items or items purchased with a discount code.

How to Initiate a Return

1. Contact Us: Email our customer service team at inquiries@strongroots9.com with your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and return instructions if your return is approved.

3. Shipping: You are responsible for the shipping costs of returning the item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item(s).

Refunds

Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds: Only partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at inquiries@strongroots9.com with your order number and details about the product condition.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at inquiries@strongroots9.com with your order number and a photo of the damaged or defective product. We will work with you to resolve the issue promptly.

Sale Items

Sale items are final sale and cannot be returned or exchanged.

Privacy policy

Effective Date: August 2024

At Strong Roots 9 and Hard Grind, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you make a purchase or sign up for our newsletter, we collect personal information such as your name, email address, shipping address, and payment details.

  • Non-Personal Information: We also collect non-personal information that cannot be used to identify you, such as browser type, IP address, and pages visited on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipment details.

  • Customer Service: To respond to your inquiries, provide customer support, and address any issues that may arise with your order.

  • Marketing: To send you promotional materials, newsletters, and special offers. You can opt-out of these communications at any time by following the unsubscribe instructions in the emails.

  • Website Improvement: To analyze and improve our website’s content, layout, and services.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption: All sensitive information (such as credit card numbers) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our database.

  • Access Control: Your personal information is only accessible by authorized personnel who are required to keep the information confidential.

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These service providers are required to maintain the confidentiality of your information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.

  • Types of Cookies: We use session cookies (which expire once you close your browser) and persistent cookies (which remain on your device until you delete them).

  • Purpose of Cookies: Cookies help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

  • Managing Cookies: You can choose to disable cookies through your browser settings; however, disabling cookies may affect the functionality of our website.

5. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the content or privacy practices of these other sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccuracies in your personal information.

  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law.

  • Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at inquiries@strongroots9.com.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Strong Roots 9 and Hard Grind
104 Gilliard Trail, Brunswick, GA 31523
Inquiries@strongroots9.com